30-Day Refund & Return Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may request a full refund or replacement within 30 days of receiving your item.

2. Damaged or Defective Items

If your item arrives damaged or defective from transit, email us immediately at support@nexus-direct-store.com with a photo. We will immediately dispatch a free replacement directly from our US warehouse without requiring you to ship the broken item back.

3. How to Process a Return

To initiate a standard return:

1. Contact support@nexus-direct-store.com with your Order ID.
2. Receive a prepaid return shipping label.
3. Once inspected at our intake warehouse, your refund will be credited back to your original payment card within 3-5 business days.